Quality Standards
We adhere to two standards of quality in all departments which are: Case Dealer Standards and the Manitou Quality Charter.
Our current client lists include most major semi-state bodies, multinationals and hire companies however it is our attention to all our customers big and small that has been the foundation of our service success throughout the years.
Calls to our sales, service, and parts department are met by long-serving industry professionals and product specialists who can correctly diagnose faults prior to site visits which allow us to achieve an exceptional first visit fix rate. With over 10,000 spare parts now held in stock, this allows us to have a 97% first pick rate saving on customer downtime.
We have invested in large newly built workshops, auxiliary workshops, Spray Booths, and parts and sales facilities on our site, complete with modern state-of-the-art equipment. All our engineers are highly trained and up to date on the equipment we offer.